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Privacy policy and cookie management

Introduction

This privacy statement describes how Tell them  (editor of the diegale.it / diegalewineshop.it "websites") protects the personal data that is collected when a user visits one of its sites. It describes what data is collected, how it is protected, with whom and under what conditions it is possibly shared.

AZIENDA AGRICOLA DIEGALE SSA is responsible for the processing of the personal data of visitors to its websites.

Its priority is to use this data exclusively for the purpose of optimizing the browsing and shopping experience of its visitors.

1 / Data collection

When the user:

  • browse one of the websites

  • Create an account

  • create an account from a module connected to social networks

  • subscribe to the newsletter

  • receives promotional emails / newsletters

  • enter your "newsletter preferences"

  • adds a product to your favorites or notifications

  • buy a product

  • enter a contest on one of the websites or social networks

  • Contact our customer service

Diegale collects the following data:

  • personal data including: title, surname, name, date of birth, e-mail address, delivery and billing address

  • account creation data including password and unique user ID

  • browsing data: connection times, history, device and browser used, demographic information

  • e-mail openings and clicks on offers

  • preferences and consumption habits if the qualification questionnaire entitled "My preferences" is completed

  • commercial history and information relating to orders: dates, products and quantities ordered

  • other data provided by the user to the after-sales service
     

To manage your data, you can use the web browser history and the browser's cookie management tools.

Diegale also collects partner data, such as information from couriers regarding delivery times and status.

2 / Processing and use of data.

a- For order management

Diegale's priority is to deliver the ordered products in the best conditions: we will use your contact details and all the information provided to the after-sales service to send your products in the best conditions or resolve any incidents in the shortest possible time.

This information will be stored in compliance with legal and regulatory obligations (invoicing, payments, disputes, etc.).

b- For a personalized browsing experience

These data allow us to improve and personalize your browsing experience on the various Diegale sites by suggesting products that match your tastes in some areas, such as the "We also recommend" area, optimizing the organization of information and various offers. , and in general the ergonomics of the sites.

c- To send you the most suitable newsletters

We differentiate our offers based on the data and commercial history of each user, so that you can only receive the offers that best suit your tastes.

d- To obtain statistics and global navigation data

The anonymous browsing data of all our visitors allows us to obtain trends that help us understand how to best organize information on the different Diegale websites and streamline the browsing experience.

e- Optimize the relevance of our online promotional messages

Our advertising partners require part of the navigation data to transmit our advertising messages only to contacts who have expressed interest in the types of products marketed by Diegale or who have already browsed one of the company's websites.

3 / Conservation

a- Duration

Personal data are kept for the time necessary for the aforementioned processing unless the user requests their cancellation or modification (see point 6 / Correction and deletion of data).

b- Security

During the entire period of data retention, we have all the organizational, legal, IT and technical means to guarantee the confidentiality and security of your personal data, in order to prevent its cancellation, damage or access by unauthorized third parties.

4 / Cookies

a- What is a cookie?

A cookie is a file that is stored on the user's computer when they visit a site. This file contains various information relating to the operating system, browser and device used (computer, mobile phone, tablet). It can also record your IP address and your various interactions with the content of the Diegale site and newsletters. Some cookies are necessary to access certain functions of the site and others allow, for example, to save user data in a secure manner, so as not to have to re-enter them the next time you visit the site.

 

b- Why does Vinatis use cookies?

Diegale uses cookies to allow you an optimal navigation and to provide you with services tailored to your requests (eg: memorization of your cart, memorization of your connection data ...). We also use cookies to measure site traffic and improve its performance, as well as to provide targeted content based on user preferences. Some Diegale partners may also use cookies, the management of which is subject to their policy, but which undertake to comply with the laws in force. These are mainly cookies that relate to your purchases and the content you view.

c- How to disable cookies?

If the user accepts cookies in the browser, we and our partners are able to process the navigation information mentioned above. If the user disables them, he may not be able to use all Diegale services (for example, the username and password will no longer be saved, the carts in progress will no longer be registered ...).
 

  1. 1- Disable cookies on Chrome
    https://support.google.com/accounts/answer/61416?hl=it

  2. 2- Disable cookies on Internet Explorer (Microsoft)
    http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookies

  3. 3- Disable cookies on Mozilla firefox
    https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie

  4. 4- Disable cookies on Safari
    If you want to disable cookies in the Safari browser, go to Preferences, then in the Privacy box and choose to block cookies.

     

5 / Sharing of data

Diegale undertakes not to sell, rent or transfer your data without your prior consent, unless this is required (legal obligation, fight against fraud, exercise of the rights of defense, etc.).

Access to our database is restricted to Diegale employees who are authorized by virtue of their mission and committed to abiding by our privacy policy.

We share this data (mainly anonymous, except in the case of transport for the correct delivery of your orders) with partners subject to the European General Data Protection Regulation and the Personal Data Protection Act. These partners are also contractually committed to respecting the confidentiality of your data.

We only share this information with partners who are essential to the provision of third party services and for the purposes described in this privacy policy:


 

Our search engine marketing partners:

  1. - Google Adwords  (See their Privacy Policy here)

  2. - Bing (See their Privacy Policy here)
     

With Social Networks:
 

  1. - Facebook (See the privacy policy here)

  2. - Instagram : (See their Privacy Policy here)

  3. - Twitter : (See their Privacy Policy here)
     

Traffic and navigation analysis programs:
 

  1. - Google analytics (See their privacy policy here)
     

Partners for sending promotional e-mails and promotions on our site:
 

  1. - Dolist (See their Privacy Policy here)
     

Payment partner:

  1. - CM-CIC (See their Privacy Policy here)
     

Conveyors:

  1. - Gls.

  2. - BS Autotrasporti (See the Regulation on the protection of personal data here)

  3. - DHL.
     

6 / Rectification and deletion of data
 

The personal information we collect is intended to better respond to your inquiries and process your orders. Pursuant to law n ° 78-17 of 6 January 1978, relating to Information Technology, Files and Freedoms, you have the right to access, rectify and delete personal data concerning you and which are being processed under the responsibility of DIEGAL.

You can exercise it by contacting our customer service subject to presentation of a valid identity document:

  • by e-mail to the address:  diegale@diegale.it

  • by post to: SSA DIEGAL FARM, Podere Sant'Antimo 58045 Civitella Marittima (GR)

It is also possible to unsubscribe at any time from the "Newsletter" page by clicking on « NOT RECEIVE MORE MAIL » or from the link "Click here to unsubscribe" mail.

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